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April 2011
HMRC Seeks Views on Website
HM Revenue & Customs (HMRC) has launched an online survey of its website, www.hmrc.gov.uk.
HMRC says it wants to know what its customers think of the website and that the answers provided by users will help it to identify what works well, where it can make improvements to meet customers’ needs and allow it to identify best practice by comparing responses to similar surveys across government departments.
Topics covered in the short survey include how easy it is to find what the customer is looking for and what they think of the website’s design.
The questionnaire can be found at http://www.hmrc.gov.uk/comment/coi-survey.htm
