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November 2010
HMRC Shakes up Contact Centre Opening Hours
From 29 November 2010, HM Revenue & Customs (HMRC) contact centres will reorganise their opening times to allow more staff to answer calls during the busy periods.
Following consultation, HMRC has decided to no longer open contact centres on Sundays, allowing staff to be redeployed to peak periods throughout the rest of the week, reducing waiting times and providing a more effective service.
For the vast majority of HMRC lines, the opening hours are Monday-Friday 8am-8pm and Saturday 9am-4pm.
LINK: Contacting HMRC
